Why is our immediate support online?
1. We can view your account details, activities, system details, other information to troubleshoot effectively.
2. We have our detailed records in one place. We know what questions to ask that helps us efficiently determine which issues to escalate.
3. Online support assures you that we are undergoing different steps as we troubleshoot your issues and we can transparently keep you posted.
Target response time for a support ticket will be the time commencing when ASI Thermal receives a proper support ticket from customer and ending when customer receives notification that the support ticket has been logged.